Комьюнити-менеджер (Gamedev, MMORPG)

Описание


Kirill Dmitriev
Community & Social Media Manager
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Krasnodar, Russia Open to remote work / Relocate Telegram: @Holymolym fast.message12345@gmail.com English B2
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PROFILE
Community Manager at CarX Technologies, working on live-service projects across PC, mobile and console. I manage game communities and social media channels, respond to players, gather and organise feedback, prepare bug reports for QA and development, and write posts, news articles, patch notes and shop content in Russian and English.
My core strength is acting as a bridge between players and the team. I can separate recurring issues from isolated complaints, handle negative conversations calmly, collect bug context, and turn a noisy flow of community messages into clear, actionable information for QA, Support, Production, and Development.
Key figures: CarX Street Discord server -- 16,000 members, started from scratch CarX Street Telegram channel -- 11,500 subscribers, started from scratch CarX Drift Racing 3 Telegram channel -- 15,000 subscribers, started from scratch CarX Street Facebook page -- 130,000 followers, started with 89,000
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EXPERIENCE
CarX Technologies - Community Manager May 2025 - Present
Projects: CarX Street PC, CarX Street Mobile, CarX Drift Racing Online, CarX Drift Racing Online 2, CarX Drift Racing 3, XLab.
Community management, social media management, player feedback, communicating updates, live streams, closed beta testing, engaging with content creators, and crisis communications. During the first six months, I was the company's sole community manager and supported several of the studio's projects simultaneously.
Selected results
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Built and grew the CarX Street Discord server to 16,000 members; launched and grew the CarX Street Telegram channel to 11,500 subscribers and the CarX Drift Racing 3 Telegram channel to 15,000 subscribers.
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Grew the CarX Street audience on Facebook to 130,000 followers, which is approximately 40 per cent or more above the initial figure.
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Created a new Discord server for CarX Street and almost fully reworked the CarX Drift Racing Online Discord: channel structure, roles, rules, feedback channels, bug-report flows, closed groups, and moderation processes.
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Relaunched official livestreams for CarX Street and CarX Street Mobile: prepared concepts, briefs, scripts, activity rules, giveaway mechanics, and player-facing communications.
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Built a feedback and bug collection process across Discord, Telegram, Steam, App Store, Google Play, AppFollow, and social media, so the team received verified cases rather than an unfiltered stream of complaints.
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Created spreadsheets, templates, and internal tools for review analysis: categorizing negative feedback, measuring issue frequency, tracking player reactions to updates, and preparing reports for the team.
Core responsibilities
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Responded to player questions, comments, and support-related messages across Discord, Telegram, Steam, social media, and stores while keeping a calm tone in negative discussions.
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Managed official project platforms: Discord, Telegram, Steam, Reddit, VK, Facebook, Instagram, X, YouTube, PlayStation, Xbox, App Store, and Google Play.
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Wrote and adapted posts, news, patch notes, Steam News, PlayStation and Xbox Official Club posts, App Store / Google Play copy, Telegram and Discord announcements, and other platform-specific materials.
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Worked with Steam reviews, Google Play Console, App Store Connect, and AppFollow: answered players, tracked recurring issues, identified critical topics, and escalated them to the relevant teams.
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Collected community bug reports and prepared them for QA/development with descriptions, steps to reproduce, platform, game version, videos, screenshots, reproduction conditions, and links to similar cases.
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Worked with moderators, active players, closed test groups, volunteers, and content creators; helped define rules, workflows, and clear communication processes.
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Prepared official statements and damage-control communications in RU/EN during updаtеdelays, technical issues, controversial changes, server incidents, and high-volume negative feedback.
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Generated ideas for posts, memes, contests, screenshot challenges, livestreams, and community activities; also prepared simple visuals, covers, and materials in Figma/Photoshop.
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Contributed to external media materials, including a CarX Technologies column for App2Top about the dynamic weather system in CarX Street.
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Prepared internal guides, templates, and training materials for Community Managers covering feedback, publishing, social media, Discord/Telegram, reviews, and closed tests.

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SKILLS
Community management: Discord, Telegram, moderation, player replies, negative feedback, community events, UGC, closed tests, volunteers, player communication.
Social media & content: content plans, RU/EN copywriting, news, patch notes, posts, memes, publication ideas, Steam News, App Store / Google Play copy, PlayStation/Xbox posts, crisis statements.
Feedback, bugs & reviews: bug collection, steps to reproduce, structured bug reports, review analysis, AppFollow, Steam reviews, Google Play Console, App Store Connect, escalation of issues to QA and development.
Creator relations: creator outreach, creator support, ambassador programs, partner Discord, early access, NDA groups, work with content creators.
Tools: Discord, Telegram, Steamworks, Google Play Console, App Store Connect, AppFollow, Jira, Trello, Confluence, Google Docs, Google Sheets, Excel, Figma, Photoshop, CMS, Slack, Reddit, VK, Facebook, Instagram, X, Davinci Resolve
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GAMING BACKGROUND
Around 20 years of regular gaming experience: I have been playing since the age of 6 and am highly familiar with PC, console, mobile, multiplayer, PvP, live-service, and single-player games across different genres.
My strongest focus is on competitive and multiplayer games: Dota 2 - 5,000+ hours; Apex Legends - 1,000+ hours; Hunt: Showdown - 450+ hours; ArcheAge - 300+ hours; Paladins - 220+ hours; ARC Raiders - 150+ hours; PUBG - 130+ hours; Deadlock - 120+ hours; Marvel Rivals - 120+ hours..
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EDUCATION & LANGUAGES
Tver State University - Computer Science and Computer Engineering / Software Engineering, 2017-2021
Languages - Russian: native. English: B2.
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LINKS
CarX Street Telegram: https://t.me/carxstreethub
CarX Street Discord: https://discord.gg/PEjxCExd
Video prepared from my brief: https://www.youtube.com/watch?v=QE0Afmn2A5o
CarX Technologies article for App2Top: https://app2top.ru/соlumns/kak-sozdavalas-sistema-dinamicheskoj-pogody-dlya-carx-street-kolonka-carx-technologies-241232.html